Returns & Exchanges Policy
We want you to love your CASEKOO Creative case, but if you are not completely satisfied, we offer a 30-day hassle-free return policy for all items in their original condition. Our commitment is to ensure your device remains protected and your style remains uncompromised.
Initiate Your Request
Visit our online return portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely place the iPhone case in its original CASEKOO packaging to ensure it is protected against damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality team inspects the returned item, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing